cancellation right for consumers
(consumer is every natural person who conducts a legal business for a purpose which can be ascribed neither her commercial nor independent professional activity)
Cancellation right instruction
You can cancel your contract declaration within 14 days without giving reasons in text form (e.g. letter, E-mail) or - if the merchandise is handed over to you before the end of the term – b returning the merchandise. The term begins after receipt of this instruction in text form, however not before arrival of the merchandise at the recipient and also not before fulfilment of our obligation to inform according to article 246 § 2 in connection with § 1 sec. 1 and 2 of the introductory law to the German Civic code as well as our obligations according § 312g sec. 1 sent. 1 of the German Civic Code in connection with article 246 § 3 of the introductory law of the German Civic Code. To warrant the term of cancellation the timely dispatch of your cancellation or the merchandise.
The cancellation has to be directed to
Consequences of cancellation
In case of an effective cancellation the benefits received on both sides have to be redeemed and potential uses (e.g., interest) have to be returned. If you cannot redeem us the received benefits as well as uses (e.g., convenience value of use) either fully or partially of if you cannot return the merchandise in kind or in a worsened condition you will be obliged to compensate the loss of in monies. For the deterioration of the merchandise and for benefits received at your you must compensate use only, as far as the uses or the deterioration of the merchandise are due to causes that are beyond checking of the quality and the function of the merchandise. “Checking the quality and function” corresponds to the testing of the merchandise which would be normal and possible in a “real shop”. Goods which can be sent via parcels have to be sent back at our risk. You will have to bear the regular cost of return mail, if the delivered good corresponds to the ordered good and if the price of the good to be returned does not exceed 40 EUR (or an equivalent in foreign currency) or – in the case of a higher price – if at the time of the cancellation you have not given the consideration of effected partial payment. In all other cases the return mail is free of charge to you.
Obligation to redeem payments have to be effected within 30 days. The term for you begins with the dispatch of the declaration of cancellation or the good; for us it begins with the receipt of the merchandise.
Exclusion of the Cancellation Right
The right of cancellation does not exist in the case of contracts for delivery of goods, that are customised for individual customers or which are clearly tailored for individual needs or which – based on their nature are not fit for return mail or which are subject to decay or which are beyond expiry date or in the case of delivery of audio- and video recordings or of software, insofar as the data carriers returned have been un-sealed and in the case of newspapers, journals and magazines (unless you have given your contract declaration in the latter case via telephone).
End of instruction on cancellations
Return mail cost in the case of cancellation
You will have to bear the cost for return mail, if the delivered good corresponds to the ordered good and if the price to of the good to be returned does not exceed the amount of € 40 and if – in the case of a higher price – have not paid the consideration or a contractual partial payment. You only have to bear the regular cost of return mail. Additional cost, e.g. which may have been caused by a change of our domicile or the use of specific logistics partners at our request will be borne by us.
Return of merchandise
(1) Please send the merchandise back to us as a franked parcel and keep the receipt in your custody. At your request we will refund postage upfront, if it does not have to borne by you.
(2) Please be aware that procedure described under paragraph (1) is not a precondition for a valid exercise of your right to cancel.